Unit 4 distinction 2

This should include building rapport, establishing customer needs and expectations, showing product knowledge including some features and benefits, and demonstrating some skills to overcome objections and close the sale. Even though the cultural explanation seems to bear more weight, no research has as yet been able to prove that the biological aspect holds no influence on behavioural differences between men and women; on the contrary, links have been established between biology and behaviour.

Industry relevant documentation must be completed for one of the situations in P4, for example a lost property report form or customer service report. For M3, they must demonstrate effective selling skills and show good product knowledge to highlight relevant features and benefits, and bring the sale to an effective close, overcoming objections.

For P4 and M2, learners should demonstrate their skills in at least three situations, one of these being in writing paper-based or electronicone face-to-face and one on the telephone.

Your fellow students know exactly where the pitfalls lie and what the key elements will be to your success in that module.

Customer Service - Unit 4 - Distinction - All Criteria Achieved

Difficult to change we are born male or female Can be changed since gender identity is determined by society. Policies can respond to gender stereotype and traditional gender roles. Immediately available, always accessible Your summaries are immediately downloadable after purchase, wherever and whenever you study, in both digital and hardcopy formats.

Overspecific summaries are at your disposal. Tutor evidence, peer and self-evaluation will support achievement of this criterion. At pass level there may still be areas for improvement. Policies respond to sex differences in areas to do with the physical body. This could be in real travel and tourism workplace situations, or may be simulated through role-plays.

Moreover, researches carried out with people have also been opened to doubt. Researches are still being made to settle the question. Throughout history and across cultures, sex differences exist. All assessment evidence for these criteria could be supported by observation sheets signed by the assessor which details how each criterion has been achieved.

When making a sale they will have demonstrated strong selling skills and excellent product knowledge to bring about a successful sale of suitable products and services to meet customer needs and expectations. Learners must attempt to use all customer service skills listed in the unit content, although their success with some aspects might be limited.

Get better grades Thanks to the summaries written by fellow students specifically for your course and its modules, you will never miss a trick when it comes to your exams.

Biologically determined or socially-constructed? Earn while you study Have you written lots of lecture summaries or notes?

Unit 4 BTEC Level 3 Extended Diploma in Business - Business Communications - Overall Distinction

The controversy is thus still ongoing and we are now hearing about an interaction between biology and culture as being the answer. It is asserted that men and women are not born with behavioural differences, despite their anatomical differences. At this level situations for assessment require dialogue to be developed between the learner and the customer and there is a need to use listening and questioning skills.

Therefore, following this line of thinking, it is believed that differences in behaviours are fixed in biology. There could also be a summative statement regarding the quality of that performance. They will have demonstrated knowledge of products or procedures when dealing with an enquiry, providing information etc.

In addition to observation sheets and witness statements from employers video evidence may also be used, self and peer evaluations, supporting notes, documentation etc but individual learners must be clearly identified, and supporting written evidence provided by the tutor.

Unit 4 : D2

They rather learn, as from an early age, that because they belong to a particular sex, they must behave in a specific way. A selection of scenarios from different industries within travel and tourism and customer profiles can be provided by the assessor as necessary.

Then you will be refunded for the entire amount, as Stuvia credit. When dealing with a complaint, learners will have shown the ability to take control of the situation and used complaint handling skills to effect a satisfactory outcome.Unit 4 Business Communications D2 Distinction 2 for Business Communications - Level 3 Extended Diploma in Business.

- D2 evaluate the effectiveness of business information and its communication as key contributors to the success of an organisation, using examples to illustrate your points.

Unit 1 Developing Effective Communication in Health and Social Care PASS 3 4/ MERIT 2 / DISTINCTION 1 P3 Explain factors that may influence communication and interpersonal interactions in health and social care environments – BARRIERS P4 Explain strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions M2.

Health and Safety in the Public Services Assessment 4 x Pass Criteria 2 x Merit Criteria 2 x Distinction Criteria There are 2 Assignments in this unit. Oct 02,  · Pearson BTEC Business, Unit 4 Management and Operation, a guideline how to score Distinction in assignment work. Unit 4: D2 evaluate the effectiveness of business information and its communication as key contributors to the success of Kellogg’s, using examples to illustrate Preview 3 out of 6 pages.

View Unit 4 Assignmt Mod 2 from HS at Kaplan University. HS Pharmacology Unit 4 Assignment Directions and Grading Rubric Applying Pharmacology Principles Unit outcome(s) addressed in 60%(5).

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Unit 4 distinction 2
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